Do you offer custom or personalised jewellery options?
Unfortunately, custom orders are currently closed, however, personalisation such as custom engraving or changes to existing designs may be possible. Please reach out via email or through the website's contact form to discuss your ideas and requirements.
How can I contact your customer service team for further assistance?
Folklorika is a one-woman studio run by Simone Toerien. You can reach me via email at info@folklorika.co.uk, or through the website's contact form. I am always happy to assist with any questions or concerns you may have.
Can I return or exchange my jewellery if it doesn't meet my expectations?
Absolutely! If for any reason you're not happy with your jewellery, you can return it within 14 days for a full refund or exchange, excluding shipping costs.
How can I track my order once it's been shipped?
Once your order has been shipped, you'll receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery online or through our website.
Do you offer international shipping?
Yes, parcels are shipped internationally from the UK to many countries worldwide. Shipping costs and delivery times vary depending on your location. Please refer to our shipping policy or contact us for more information.
How do I determine my ring size when shopping online?
You can find a ring size guide to help you find the perfect fit below. You can also visit a local jeweller to have your finger professionally sized.
Are your jewellery pieces nickel-free and hypoallergenic?
Yes, all of our jewelry is crafted with high-quality materials and is nickel-free and hypoallergenic to ensure maximum comfort for our customers.
How should I care for and clean my jewellery to maintain its shine?
Gently wipe your jewellery with a soft cloth after each wear to remove any oils or dirt. For a deeper clean, you can use a mild soap and water solution or a jewellery cleaning cloth specifically designed for your jewellery type.
What materials are used in your jewellery pieces?
Folklorika jewellery is crafted using a variety of high-quality materials, including sterling silver, bronze, gold, and ethically sourced gemstones.